Frequently <em>asked questions</em>

Yes! We offer a sample kit in spray format with a $59.95 gift card toward your next purchase. It's the best way to discover our fragrances at home before committing to a full-size cartridge.

Our fragrances use safe natural and synthetic ingredients, in compliance with IFRA (International Fragrance Association) standards. Every ingredient goes through rigorous safety testing. Regulated substances and allergens are strictly limited per current regulations. See our Fragrance Safety page for details.

Individual sensitivities vary, but our products contain no major allergens and meet IFRA standards and Canadian regulations. If you have known allergies or sensitive skin, we recommend consulting a healthcare professional and testing our samples before extended use.

Coverage depends on ceiling height and airflow in your space. Our diffusers generally cover up to 3,000 square feet. Check our comparison chart to find the right model for your area.

Our diffusers carry a 12-month warranty from the date of purchase. Rental units are covered for the full rental period, provided maintenance is done correctly per our recommendations.

Yes. Just remove the cartridge before moving it to avoid any spills.

Yes. Keep enough distance between units to avoid mixing fragrances and to ensure even diffusion.

Yes, our connected diffusers work with both iPhone and Android. Manage everything from the app over Wi-Fi: intensity, scheduling, and cartridge tracking.

Maintenance is simple: remove the cartridge and clean the diffusion outlet with a cotton swab at each cartridge change. No other maintenance is needed for normal operation.

Remove the cartridge and replace the caps. Store the cartridge upright in a cool, dark spot. Unplug the unit and store it in its original box. You can also activate the "inactive" mode in the app if you just want to pause diffusion.

All sales are final. We don't offer returns or refunds. That's why we offer personalized guidance before purchase to help you choose the right diffuser for your needs. Don't hesitate to reach out for advice.

It depends on how many hours per week you run the diffuser and at what intensity. For commercial use (about 40 hours per week at medium intensity), cartridges typically last 3 to 4 months.

Quality is guaranteed for 12 months after purchase. This is a freshness guideline, not a hard expiry date. For best results, store cartridges capped, upright, away from light, and at room temperature.

No. Once empty, cartridges should be recycled according to your municipality's sorting guidelines.

All cartridge sales are final. We strongly recommend ordering our sample kit before choosing your full-size cartridges. It lets you discover our fragrances and make an informed choice.

Each diffuser holds one cartridge at a time. To switch fragrances, remove the current cartridge and insert a new one.

"In progress" means your order is being prepared or shipment is imminent. You'll receive a confirmation email with tracking information as soon as your package ships.

Tracking numbers are provided after shipment. Updates can take up to 24 hours to appear on the carrier's website. If nothing shows up after that, contact us.

Changes and cancellations aren't guaranteed once an order is placed. Call us right away at 1-450-508-8200 and we'll try to intercept your order before it ships.

We're sorry about that. Call us at 1-450-508-8200 or use our contact form to describe the problem. Our team will take care of it as quickly as possible.

We accept secure credit card payments (Visa, Mastercard, American Express) and invoicing for established commercial accounts.

Yes. For orders outside our Canadian delivery zones, the customer arranges pickup with a carrier of their choice. Contact us to discuss international shipping options.